We’re often asked what most impresses us about a hotel, a restaurant, or an experience in hospitality, at events, or during our travels. More often than not, we resonate the most with “the art of well done.”
Thoughtful moments, meaningful touches, and elements of hospitality designed exceptionally to make guests feel right at home speak to us. We aim to delight and welcome our own guests and guests at our client parties and weddings through this important process.
A warm welcome stands out to us; on our family trip to Rosewood Little Dix Bay in Virgin Gorda last year, the Easter Bunny laid out eggs and treats for our kiddos (we arrived Easter morning!), and our family photo was printed and placed in a beautiful frame in our beach house room. When someone greets us by name, with a big smile, a warm handshake, or with a beverage (as simple as a sparkling water), this is endearing.
At events (both our own and those we plan for our clients), feeling well-taken care of at that first touch point means so much. How clear is correspondence? Attire direction? Parking information? Is it clear where we’re to go and what we’re doing next?
“Well done” means you’ve aced the simplicity in hospitality. Sure, we appreciate big moments, elaborate details, and over-the-top on occasion, but the most memorable “well done” is a fantastic simple drink. A delicious appetizer. A knock-out dinner that makes you feel something (think: Ratatouille!).
A few years back, our talented friend, Food Network Star and Chef Geoffrey Zakarian came to Seattle for a special project for us. In asking him where he’d like to eat one evening, he said “somewhere where they do classics well.” We arranged a reservation for dinner at La Campagne, where he said they made him a delicious steak and frites for dinner.
The Art of Well Done speaks to people.
Photos by Katie Mangold Photography
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